Job Overview
Our team owns data and evaluation science for Glean's AI products. Starting from real production usage, you'll turn what we learn into evals that guide improvements across the entire stack, from agent harnesses to tool use, skill iteration, model routing, and post-training of task specific models.
Key points
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Build evalsets and benchmarks from expert-curated examples, production data, synthetic data, and past failures, covering edge cases and key user slices.
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Build and scale the eval platform and agent observability: experiment pipelines, trace capture and replay, and dashboards, with reproducible, affordable runs.
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Build agentic LLM verifiers for correctness, groundedness, citation quality, and task success, and calibrate them against human labels using clear rubrics.
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Run evals at every stage, from CI and pre-release suites to sampled production traffic, and report results with confidence intervals.
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Experience building datasets and benchmarks for LLM use-cases, RAG, or agents, including evalset curation and synthetic data generation.
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Familiarity with eval methodologies and their tradeoffs: deterministic metrics, LLM-as-a-judge, pointwise vs pairwise grading, human labeling, and judge calibration.
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Experience building eval or experiment infrastructure that runs reliably at scale, including CI/CD integrations and observability tooling like OpenTelemetry.
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Strong analytical skills: you dig into traces and failure cases, write SQL, and use data and metrics to explain why quality moved.
Skills
Experience: Mid-level · 5+ years
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AI Engineer - Data and Evals · Glean
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