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AirCover Specialist, Claims Experience

Job Overview

We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community.

Key points

  1. Evaluate, investigate and resolve claims submitted across our Aircover products (including but not limited to Host Damage Protection claims) including claims of high value…

  2. Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community.

  3. Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows.

  4. Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process…

  5. You are passionate about delivering exceptional and tailored experiences for our customers, anticipating their needs and understanding what great looks like for the user…

  6. You are someone who thrives in taking initiative in a fast-moving environment, bringing a growth mindset and bias toward execution.

  7. You foster strong customer relationships by actively engaging with users and identifying opportunities to enhance the service experience.

  8. You are knowledgeable and experienced in the end to end claims process and take full ownership for reaching a complete final resolution with care…

Languages

English requiredJapanese required

Skills

Stakeholder ManagementNegotiationRecruitingCommunication

Experience: Entry-level