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Job Overview

We are looking for an Application & IT Support Engineer based in New York.

Key points

  1. Own day-to-day application support by investigating issues, troubleshooting errors, managing support requests, and coordinating escalation when needed. Work directly with users to understand problems…

  2. Development & System Improvements: Contribute to application enhancements and bug fixes using Java, write SQL queries to support data and troubleshooting needs…

  3. Provide L1/L2 technical support for employees across laptops, desktops, printers, operating systems, connectivity, and other workplace technology. Support hardware setup and deployment for new…

  4. Manage user accounts, permissions, and access across company applications. Support onboarding and offboarding activities while following company security and access standards.

  5. Maintain office technology and equipment inventory, support routine system administration, and keep technical documentation, SOPs, and knowledge resources up to date.

  6. 1-3 years of experience in application support, technical support, software development, or a related technical role.

  7. This is a hands-on role focused primarily on application support, with opportunities to contribute to development work while supporting the day-to-day technology needs of…

Skills

TroubleshootingSQLJavaPythonREST APIsTicketing ToolsCommunication

Experience: Entry-level · Job type: Full-time