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Application Support Engineer, Canada, OEX

Job Overview

This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities).

Key points

Primary responsibility includes but not limited to

  1. Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.

  2. Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams…

  3. Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards…

  4. Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain…

Requirements

  1. Experience with UNIX commands in debugging, SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must.

  2. Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.

  3. Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.

  4. Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.

Languages

English required

Skills

PythonJavaLinuxStakeholder ManagementRisk ManagementTroubleshootingCommunication

Experience: Entry-level · 2+ years · Job type: Full-time