Associate Director - Technical Account Management

Design and roll out Hevo-specific TAM playbooks covering onboarding, adoption, health scoring, renewal, and expansion.

Segment the customer base (enterprise, mid-market, self-serve) and build the right engagement model for each.

Own net revenue retention, gross retention, and expansion metrics.

Improve renewal rates and reduce churn by driving deeper product adoption and making sure customers see tangible results.

Experience with technical or developer-facing products, ideally in data infrastructure, analytics, or related areas like ETL/ELT, data warehousing, observability, or DevOps.

Track record of owning and improving net revenue retention in a subscription / recurring-revenue business.

Comfortable managing technical CSEs who spend their days working with data engineers and analysts.

Analytical and numbers-driven. You make decisions based on data and you build the systems to track it.