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Business Operations - General Manager - CST Travel

Job Overview

We are looking for a strategic and tech-forward General Manager — Travel Business Operations to lead operational strategy, business analytics, CRM workflows, and AI-driven automation across Paytm’s Travel vertical (Flights, Bus, Hotels).

Key points

  1. Data Analytics & Business Performance.

  2. Operational Performance Tracking: Architect, automate, and manage MetaQL and Apache Superset dashboards to monitor core operational KPIs, service levels, and business health.

  3. Perform deep-dive evaluations on the financial impact and ROI of business initiatives, actively contributing data-driven insights to the Annual Operating Plan (AOP).

  4. Management Reporting & Data Governance: Standardize executive reporting suites, ensuring central-level dataset changes and limitations are seamlessly governed and reflected across operational dashboards.

  5. Technical & Analytics Proficiency: Hands-on expertise in Superset, MetaQL/SQL, CRM architectures, event-driven workflow automation, and data governance frameworks.

  6. Demonstrated experience with conversational AI platforms, system prompt engineering, LLM implementation, or Agent-Assist tools in high-volume operations.

  7. Leadership & Stakeholder Management: Exceptional leadership skills with a track record of managing cross-functional teams, vendor ecosystems…

  8. 10–14+ years of overall experience with a proven track record in Business Operations, Operational Analytics, or CRM/AI Transformations within fast-paced Tech, E-commerce…

Skills

CRMPrompt EngineeringData AnalysisData VisualizationSQLLLMsCustomer SupportStakeholder Management

Experience: Senior-level · 10–14 years · Job type: Full-time

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