Business Support Analyst (LMS Admin)

Provide L1 support and functional troubleshooting for Cornerstone OnDemand and Letter AI platforms while handling user issues within defined SLAs.

Build and deploy AI agents and low-code automations using Copilot Studio and Power Automate to streamline recurring support tasks and ticket workflows.

Author, test, and maintain generative AI prompts and prompt libraries for knowledge base creation, ticket responses, and SOP generation.

Perform basic CSOD platform configurations, release impact testing, and escalation management with complete diagnostic details.

You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment…

You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution…

You are a learner. You have a true growth mindset and are obsessed with your own development…

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain.