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CDD KYC Knowledge & Training manager

Job Overview

This is a senior specialist role with a specialization in knowledge and training: you own the global QA benchmark, build the single source of truth behind it, get analysts to standard through onboarding and continuous training, and design smarter, scalable…

Key points

  1. Knowledge Management — maintaining a single source of truth: Build and maintain a trusted, up-to-date, searchable space where first-line teams reliably find current SOPs…

  2. SOP Governance & Change Communication: Run and initiate a clear governance process and communication cadence for SOP and procedure changes — versioned, approved…

  3. Guideline Creation & Transparency: Uplift and maintain clear QA guidelines so that quality benchmarks are transparent, easily accessible…

  4. Design and refine end-to-end QA frameworks that don’t just find errors, but actively facilitate the efficiency and accuracy of our operations — developing smart…

  5. You can translate complex risk concepts into practical guidance, teach analysts how to think through cases rather than follow a checklist…

  6. You have hands-on experience or strong aptitude in knowledge management, training/L&D, or building QA and SOP frameworks. You like turning messy…

  7. You have a deep-seated understanding of CDD frameworks and the regulatory nuances governing merchant onboarding and the wider customer lifecycle.

  8. You possess exceptional English communication skills and are an expert at tailoring your message to different audiences…

Languages

English required

Skills

CommunicationRisk ManagementData AnalysisStakeholder ManagementInterviewing

Experience: Mid-level · 5+ years