Client Service Analyst - P2P

Responsible for supporting and professionally mediating / arbitrating customer disputes within the P2P market, with a strong focus on risk mitigation.

Investigate, monitor, and analyze customer transactions to identify suspicious behaviors/patterns, and take decisive actions to prevent fraudulent activity and financial losses.

Collaborate closely with the Risk and Compliance teams to review flagged accounts, enforce risk control policies, and handle complex fraud-related appeals.

Ensure efficient and excellent customer service experience provided.

Proven background in Risk Control / Fraud Prevention is highly preferred.

Advantageous for candidates with experience working in financial institutions or fintech, specifically handling dispute resolution, conflict mediation, or Anti-Money Laundering (AML).

Someone with sharp analytical acumen and keen eyes for numbers, statistics, and risk indicators is ideal for this position.

Good communication (written and spoken) skills to effectively understand customers' (buyer/seller) perspectives, resolve disputes, and clearly explain risk-related actions to users.