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Community Support Specialist (Bengaluru, India)

Job Overview

As a member of our Customer Operations & Support Team, you’ll be the voice of Figma as you help ensure our community has an exceptional experience across our different public platforms and touch-points (community forum, social, etc.) You’ll be engaging with…

Key points

  1. Monitor our community and social platforms (community forum, X, Reddit, etc.), handle escalations, and help with response and communication around incidents and support issues.

  2. Provide outstanding technical support for new and experienced Figma users on community and social platforms.

  3. Help moderate and organize our community forum, making sure it stays a healthy and safe space for our global community.

  4. Identify trends and areas of improvement for our community forum and other community support initiatives.

  5. Familiarity with design processes and tools.

  6. Strong technical and written communication skills, making complex ideas easy to understand.

  7. Proactive, responsive, and detail-oriented, with strong prioritization skills.

  8. Receptive to customer feedback, effective in public and direct responses, and adaptable to a fast-paced startup environment.

Skills

FigmaCommunicationInterviewingPrototyping

Experience: Entry-level · 2+ years