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Consumer Support Associate – Internal Ombudsman Secretariat

Job Overview

Consumer Support Associate – Internal Ombudsman Secretariat role at Experian (Mumbai, India).

Key points

  1. Complaint Management & Escalation Handling.

  2. Manage customer complaints and service requests across L1, L2, L3, and L4 escalation channels.

  3. Handle complaints received through Customer Service, Social Media, CPGRAMS, Nodal Officer (NO), Principal Nodal Officer (PNO), Internal Ombudsman, RBI CMS/Ombudsman, and Executive Escalation channels.

  4. Conduct detailed investigations by reviewing customer interactions, transaction details, operational processes, and supporting records.

  5. Experience in BFSI, FinTech, payments, lending, or other regulated financial services environments.

  6. Graduate in any discipline.

  7. Our uniqueness is that we celebrate yours.

  8. Check out Experian Life on social or explore our Careers Site to understand why.

Skills

Customer SupportStakeholder ManagementSocial MediaData VisualizationRecruitingInterviewingCommunication

Experience: Entry-level · 2–5 years · Job type: Full-time