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Corporate Operations Lead

Job Overview

We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors.

Key points

  1. Driver acquisition and onboarding: Constantly maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding.

  2. Community & Retention Management: Drive and lead communications, training, online community, engagement activities and multiple business initiatives to build trust & loyalty with our…

  3. Provide leadership and strategic oversight for the Offline Presence function, through the Assistant Manager who manages the team’s day-to-day operations.

  4. Guide the team in executing driver engagement initiatives that support Lalamove’s mission of “Painting the Roads Orange”…

  5. Team management experience with at least 3 direct reports, plus if have experience leading multiple functions / verticals.

  6. Experience in managing complex, cross-functional projects, plus if have experience working closely with regional or headquarter teams.

  7. Knowledge and understanding of mobile and web technologies.

  8. Positive & open-minded, result-oriented with strong business acumen.

Languages

English required

Skills

Communication

Experience: Senior-level · 5+ years · Job type: Full-time