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CST - Associate - Bill Payments CST

Job Overview

Candidate has to handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience. 1+ years’ experience in customer support

Key points

  1. High level of drive, initiative, and self-motivation.

  2. Ensure brand consistency in copy through tone, voice, and terminology.

  3. Resolving day-to-day queries of the customers/merchants via call/chat.

  4. Oversee day-to-day management of campaigns and ensure brand consistency.

  5. Developing and implementing a timeline to achieve targets.

  6. CST Team comprises service associates who help customers get onboarded on Paytm and help them have a good experience of Paytm services.

Skills

Campaign ManagementCustomer SupportProblem Solving

Experience: Entry-level · 1+ years · Job type: Full-time