Customer Experience Engineering is where customers, product, and engineering meet.
Own standard and moderately complex customer issues from first investigation through resolution and closure.
Debug web application, API, integration, authentication, configuration, and data issues using logs, developer tools, SQL, and established investigation patterns.
Communicate clearly and empathetically across tickets, calls, incidents, and internal channels; ask precise questions, set expectations, and close every loop.
Work with CXE 2 engineers on complex, high-risk, or enterprise cases, taking on greater ownership as your readiness grows.
Strong programming fundamentals and comfort reading code; experience with Python, JavaScript, Java, or a similar language.
Familiarity with REST APIs, HTTP, web applications, and how software systems communicate.
Working knowledge of SQL and an interest in using data to investigate and validate behaviour.
Curious and systematic: you want to understand why something failed, not just make the error disappear.
Experience: Mid-level · 3 years
More open roles like this one
Bengaluru, KA, IndiaIndia & South Asia
Remote · San Francisco, CANorth America
Customer Experience Engineer, L1 · HackerRank
Don't have an account? Already have an account?