Customer Experience Specialist – Bilingual (Fluent in Russian & English) | Cairo, Egypt

Deliver outstanding service to guests and partners via phone, email, and chat.

Handle a high volume of inquiries and deliver accurate, timely resolutions.

Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries).

Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.).

Strong customer focus and a genuine desire to help others.

Excellent spoken and written Russian skills, and B2 level English.

Ability to stay calm, accurate, and professional under pressure.

Good problem-solving skills, using guidelines and data to make decisions effectively.