Skip to Content
On-site

Customer Experience Specialist - English & Mandarin (Kuala Lumpur, Malaysia)

Job Overview

Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.

Key points

  1. Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and messaging).

  2. Support customers across a combination of Agoda products (Hotel, Flights, Activities and more).

  3. Professionally handle a high volume of inquiries from clients and customers.

  4. Contribute to business strategies by improving customer service through self-service initiatives, participating in product experiments, providing feedback, and driving efficiency.

  5. An excellent command of spoken and written English & Mandarin.

  6. Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.

  7. Excellent listening skills, critical-thinker with attention to detail.

  8. Minimum typing speed of 35 words per minute.

Languages

Cantonese requiredEnglish required

Skills

Customer SupportCommunicationInterviewingRecruiting