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Job Overview

Airbnb is seeking a CS Delivery Excellence Manager to support the global Delivery function.

Key points

  1. This is a full time position based in Ireland.

  2. The Delivery Excellence Manager role is a people manager position.

  3. They need a high level of expertise in managing operational teams, performance management, project management…

  4. Bring operational expertise to Customer Support initiatives & be the voice of the frontline teams.

  5. Experience translating big picture goals and strategy into implementable and concrete actions for your teams.

  6. Ability to “speak the language” of various stakeholders within the organization (from engineers to product to process improvement to analytics) with a capacity to…

  7. Progressive responsibilities in an operational set up with responsibilities held in strategy & operations optimizations as well…

  8. Has worked in global teams at scale in fast paced environments where ambiguity & changes are the norm rather than the exception.

Skills

Stakeholder ManagementCustomer SupportRecruitingCommunicationProject Management

Experience: Senior-level · 10+ years

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