Designated Technical Support Engineer

Own the proactive and reactive support for Glean customers by prioritizing issues for your designated customer(s).

Meet with your assigned customers regularly to review issues and develop resolution plans and drive continuous improvement in how you and your Glean teammates…

Be available to your assigned customers via collaborative communication channels consistently to ensure you are providing timely responses and updates on issues.

Create and maintain customer-specific runbooks and knowledge articles.

Technically curious: you have a never-ending desire to add technical knowledge and skills to your personal toolkit and share those learnings with your peers.

Fearless: you have an intense need to tackle the toughest customer issues and technically complex issues with the goal of driving customer satisfaction.

Strong communicator: you are a professional presenter with superior interaction skills with both customers and internal teams.

Detail-oriented: you are highly organized and methodical, ensuring all issues are managed to completion.