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Job Overview

We are seeking a Director of UX Research to lead the Security and Risk Workflows research team, part of our 130+ UX Research & Insights (UXRI) Organization within our rapidly scaling global Experience Team (EX) of over 800 UX Professionals.

Key points

  1. You will bring strategic leadership and execution excellence to translate user research into product strategies and influence how ServiceNow solves critical security and risk…

  2. Furthermore, you will represent the India research organization globally, collaborating with cross-regional teams to align on research priorities, share learnings…

What You Get To Do In This Role

  1. Own the research roadmap, making deliberate tradeoffs to concentrate the team’s effort on the highest-impact initiatives that move the product and business forward.

  2. Build strong relationships with PM, Design, Research, and Engineers to translate findings into decisions by engaging with clear…

  3. Formulate strong perspectives on the future state of the products grounded in user needs and data triangulation across analytics and behavioral signals that influence…

Requirements

  1. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and…

  2. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party…

Skills

Stakeholder ManagementRoadmappingData AnalysisStatisticsUser ResearchProduct StrategyProblem Solving

Experience: Senior-level · Job type: Full-time

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