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Executive - IT Support

Job Overview

As an IT Support Executive, this individual will play a crucial role in providing technical assistance and support (hardware and software) to an organization's users.

Key points

  1. Drive closure of local IT user calls within the specified SLAs.

  2. Coordinate with contractors/vendors, monitor progress of work, escalate delays and changes to the manager.

  3. Review/Prepare Daily, Monthly and Quarterly call analysis report, call trend report and.

  4. Co-ordinate with Manager & Engineers for any process, management changes or technical support changes.

  5. Graduation in IT is highly preferable.

  6. Candidate should have good knowledge of IT products.

  7. Shift Working hours involved, candidates should be comfortable working in shifts.

  8. You possess strong problem solving skills with ability to organize and analyze data.

Skills

TroubleshootingLinuxActive DirectoryProblem Solving

Experience: Mid-level · 3+ years · Job type: Full-time