Skip to Content
On-site

[Expression of Interest] Operations Collection Executive

Job Overview

Provide regular feedback to manager on system/ process related issues that impact our speed and quality of delivery to our customers Initiate process improvement/automation suggestions or formulate solutions to problems and collaborate across internal functional teams (technical/ sales/ customer service), and external vendors to drive system enhancements, where necessary

Key points

  1. Deliver on service-level-agreement (SLA) commitments made to customers on delivery turnaround time and quality of delivery.

  2. Ensure accurate and timely upload of new cases assigned by clients into Collection system.

  3. Work independently to monitor auto-buy/ integration programs, perform exception handling which may include manual buys & data updates, system re-initialization/verifications…

  4. Provide support in system related enhancements to improve process/speed or quality of delivery, User Acceptance Test or Business Continuity Plan which may take place…

  5. Fresh graduate with positive attitude may be considered.

  6. Proficient in Microsoft Word and Excel.

  7. Meticulous with an eye for detail.

  8. Ability to think analytically, operate efficiently and communicate effectively.

Skills

ExcelCustomer Support

Experience: Entry-level · 2+ years · Job type: Full-time