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Fraud Operations Manager

Job Overview

Stripe is hiring a people leader to run our Fraud Operations Center in Bangalore. This role is both strategic and hands-on: you'll stay close to day-to-day fraud workflows, regularly reviewing cases and serving as an escalation point and decision-making resource for the team.

Key points

  1. You'll lead leaders and senior operators responsible for core fraud investigations and complex, high-impact investigations.

  2. You'll be accountable for operational excellence across fraud review workflows—setting the operating cadence, defining and evolving team metrics…

  3. Lead the Bangalore Fraud Operations Center by managing team leads and senior associates, setting clear expectations, coaching performance…

  4. Own core fraud investigations and complex investigations, including escalations and time-sensitive incident response in partnership with global Fraud and Risk stakeholders.

  5. We're looking for someone who meets the minimum requirements to be considered for the role.

  6. Experience leading cross-functional initiatives and driving change through ambiguity, including new workflows for new products, markets, or emerging fraud patterns.

  7. Experience leading fraud, risk, trust and safety, or investigations operations in a high-scale environment, including managing managers and team leads.

  8. An ability to partner effectively with internal globally distributed stakeholders and lead internal teams and vendors.

Languages

English required

Skills

Data VisualizationStakeholder ManagementRecruitingSourcingInterviewingCommunication

Experience: Senior-level · 7+ years