Fraud Operations Team Lead

You will be responsible for the day-to-day operational execution and performance of your workflow(s), including queue health, SLA attainment, and decision quality.

This role requires staying close to the work, remaining hands-on in complex casework (QA and targeted production), modeling high-quality decisioning, providing real-time coaching…

You will also drive unit-level operational excellence.

To be a fit, you will have a coaching mindset, proven ability to communicate at different levels…

You are a hands-on people leader and operational owner who thrives in a fast-paced fraud investigation environment.

You run a strong performance cadence through clear metrics, coaching, and rigorous decision quality.

You can take ambiguous operational problems, use data to diagnose root causes, and drive changes that stick, through influence, alignment, and follow-through…

You bring sound judgment, calm execution under pressure, and a bias toward data-backed solutions and measurable improvements in both fraud outcomes and user experience.