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Game Operations Coordinator

Job Overview

We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content. Pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies.

Key points

  1. Assist in the daily execution and tracking of global Beta test phases. Responsibilities include screening tester applications, distributing test builds, tracking NDA compliance…

  2. Support the day-to-day operations of global communities (e.g. Discord). Assist in handling global player inquiries and customer support tickets…

  3. Assist in tracking and coordinating the translation, proofreading, and implementation of multilingual operational content (e.g., emails, announcements…

  4. Assist in collecting and organizing player feedback and customer support data. Perform basic data analysis and aggregation as requested to provide reliable insights for…

  5. Professional fluency in both English and Mandarin, with excellent written and verbal communication skills (to collaborate with Chinese-speaking development teams and stakeholders).

  6. A solid understanding of the gaming industry and core player operation concepts, such as patch/update cadences, community management, and user feedback loop.

  7. If you're looking to play a key role in creating the best immersive virtual world experience for our users…

  8. Bachelor’s degree or higher, with 1 to 3 years of relevant experience in digital operations, customer service, community management…

Languages

Mandarin requiredEnglish required

Skills

Customer SupportData AnalysisTicketing ToolsStakeholder ManagementCommunication

Experience: Entry-level · 1–3 years · Job type: Full-time