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Global People Operations - Systems Administrator

Job Overview

The role sits in the Service Delivery Center and works as part of the wider People Solutions team, with a close dotted-line partnership to People Solutions Systems Management. It creates clearer separation between routine support work and the configuration, architecture, governance, and project delivery owned by the People Systems team.

Key points

  1. Monitor the Salesforce case management queue and Jira requests for People Systems work.

  2. Triage incoming requests by urgency, business impact, data sensitivity, and defined support process.

  3. Resolve standard requests using documented procedures, and route exceptions or higher-complexity work to the appropriate People Systems owner.

  4. Keep request records accurate and complete, including status updates, required approvals, supporting documentation, and clear handoffs.

  5. Experience in People operations, HR administration, systems support, service delivery, or another operations role involving high-volume, process-driven work.

  6. Strong attention to detail, particularly where accuracy affects People records, access, payroll, compliance, or reporting.

  7. Ability to work through a queue independently, prioritize requests, follow defined processes, and escalate issues at the right time.

  8. Clear written communication and comfort giving requesters concise status updates.

Skills

JiraSalesforceTicketing ToolsProject ManagementCommunication