Skip to Content
On-site

IT Service Desk Manager

Job Overview

The Global IT Service Desk Manager plays a pivotal role in overseeing and managing the efficient operation of the IT Service Desk on a global scale. This position requires a strategic leader with strong technical acumen, exceptional communication skills, and a proven track record in managing service delivery in a multinational environment.

Key points

  1. Streamline IT Service Desk operations by developing and implementing efficient processes, monitoring key performance indicators for continuous improvement…

  2. Support the strategic management of the IT budget, optimizing resources for maximum efficiency, and actively contribute to organizational objectives through participation in strategic planning.

  3. Lead change by collaborating with cross-functional teams to identify opportunities that improve security, unlock productivity…

  4. Drive global standards, standard operating procedures, user experience enhancement initiatives, and continued digital transformation.

  5. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.

  6. Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space.

  7. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together.

  8. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below.

Skills

RecruitingStakeholder ManagementCommunicationProblem SolvingSocial MediaTroubleshooting

Experience: Mid-level · 3–4 years