We're hiring an IT Support Engineer who pairs strong technical skills with a service mindset and good judgment.
Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person.
Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian).
Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement.
Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs).
Hands-on IT support experience, ideally in a fast-paced environment.
Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android.
Experience with Google Workspace administration.
Experience supporting and administering other SaaS tools.
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