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IT Support Engineer

Job Overview

As an ITSS In-Office Support Engineer on our IT Team, you'll be the hands-on technology partner keeping our London office running smoothly every day.

Key points

  1. Own day-to-day technical support for the London office, resolving hardware, software, networking, and AV/conference room issues across macOS, iOS, Chrome OS, Windows…

  2. Drive onboarding and offboarding operations end to end, ensuring every new hire is productive on Day 1 and every departure is handled securely and…

  3. Maintain and improve IT documentation, including setup guides, troubleshooting runbooks, and knowledge base articles that keep pace with live systems and evolving tooling.

  4. Partner with IT Procurement and local vendors to coordinate hardware logistics, supply chain processes, and office technology refresh cycles.

  5. Working proficiency administering SaaS platforms including Google Workspace, Atlassian (Jira Service Management), Okta, Jamf, and Slack, with the ability to troubleshoot access, provisioning…

  6. Mid-level networking knowledge including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting, with the ability to isolate connectivity issues and escalate with actionable diagnostics.

  7. Demonstrated root cause analysis methodology, with a track record of identifying recurring issues and driving systemic fixes rather than repeat break-fix cycles.

  8. Experience coordinating with service vendors and IT procurement teams to manage hardware logistics, office buildouts, or supply chain workflows.

Skills

TroubleshootingAndroidiOSGenerative AIScrumJira

Experience: Entry-level · 2+ years