The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional…
Machine Learning and Artificial Intelligence are at the heart of the Airbnb product.
From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible…
The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation…
The richness of Airbnb's data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at…
We are committed to investing in long term innovation to solve the complex problems we face…
We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible…
Experience: Entry-level
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San Jose, California, United StatesNorth America
Mandarin
Machine Learning Engineer, Assistance Engineering · Airbnb
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