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Manager, Enterprise Implementation - Core

Job Overview

As the Manager of the Enterprise Implementation Consultants team, you will lead a team of Implementation Consultants who deploy Samsara’s connected operations platform — spanning hardware installation, software configuration, and system integrations — for our…

Key points

  1. Deliver results across team KPIs and org level OKRs.

  2. Own executive-level stakeholder relationships and lead escalation resolution for at-risk, high-ACV accounts.

  3. Partner cross-functionally with Sales, Solutions Engineering, Support, and Customer Success to ensure seamless handoffs, and protect renewal and expansion opportunities on these accounts.

  4. Coach consultants through complex, multi-site technical implementations, including hardware deployment logistics and system/API integrations.

  5. Experience implementing Enterprise (medium/high touch) accounts or account management programs. SaaS and/or IoT/hardware implementation experience preferred.

  6. This is a demanding position with high internal visibility that requires strong work ethic, prioritization, and high emotional intelligence.

  7. Experience managing escalations and executive stakeholder relationships on complex, high-value accounts.

  8. Experience with a customer success CRM such as Gainsight and/or PSA tool.

Skills

Customer SuccessStakeholder ManagementCRMAccount ManagementProblem Solving

Experience: Mid-level · 4+ years