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Hybrid

Manager - Network Operations

Job Overview

Nium is looking to hire a Manager who supports in strengthening the relationship with existing/ new partners in terms of transactional /compliance process, technical integrations etc. This role will also require strong competencies in performing detailed data gathering on partner's performance in terms of payment processing and analyzing the gathered data.

Key points

  1. Managing the day-to-day operational issues and challenges on payment processing with Network Partners and plan/execute various improvements & enhancements on Tech, Product…

  2. Timely escalations & complete closure of BAU tickets assigned. Analyze and devise root-level fixes, arrangements to avoid escalations.

  3. Analyze patterns, trends on payment processing and share regular insights.

  4. Develop strong understanding of the current process, including both Partner banks and management experience.

  5. Good knowledge of the payments industry and prior experience in Fintech companies will be added advantage.

  6. Broad Payments product knowledge (SWIFT, ACH, payment gateways, Instant transfer, APIs, SFTP).

  7. Strategic mindset and a desire to dive in and solve business challenges as well technical challenges.

  8. Excellent communication and interpersonal skills.

Skills

Ticketing ToolsStakeholder ManagementSwiftCommunicationProblem Solving

Experience: Mid-level · 6–9 years · Job type: Full-time