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Hybrid

Manager, Technical Support (London, United Kingdom)

Job Overview

As a leader in our Product Support organization, you'll have the opportunity to lead and grow our Technical Support team for EMEA, ensuring we effectively identify, investigate, and resolve complex product issues at scale.

Key points

  1. Build and lead the Technical Support function in EMEA, setting a high bar for technical excellence and customer experience.

  2. As a builder and coach, you'll lead and empower the team to meet KPIs across Technical Support.

  3. Partner with Product Support Operations to design and implement scalable processes for bug triage, investigation, and resolution.

  4. Collaborate closely with our engineering partners to ensure high-quality bug reporting and strong feedback loops.

  5. Strong background in debugging and technical quality, with the ability to interpret developer documentation and APIs, and working knowledge of web technologies (JavaScript/TypeScript…

  6. Experience supporting complex enterprise environments, including workflows related to SSO, SCIM, provisioning, and security.

  7. Cross-functional Collaboration & Scaling: Proven ability to partner with cross-functional partners to resolve issues and drive improvements…

  8. Deep expertise in people leadership and a passion for developing effective, high-performing teams.

Skills

FigmaInterviewingJavaScriptTypeScriptHTMLCSSPrototypingCommunication

Experience: Mid-level · 4+ years