Onboarding Operations Specialist 1

Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio.

Assess the nature of product or service issues and resolve basic-to-intermediate level problems.

Log customer interactions and tag/categorize issues accordingly.

Learn new processes across a variety of subject areas and ensure our operations are running smoothly.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

You're thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes.

Strong technical background need not apply.

Previous experience into Advanced Email writing, handling international escalations(voice, chat and email).