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Job Overview

As an Operational Support Specialist, you will get the opportunity to understand our merchant's challenges and needs.

Key points

  1. Additionally, you will communicate feedback internally to product teams to create impact by improving our platform and processes.

  2. At Adyen, there are many opportunities to create value - you are free to work with colleagues across different teams to sharpen ideas and…

  3. Answer in-depth merchant requests about the Adyen platform and provide the necessary guidance.

  4. Optimize and automate processes, with a strong focus on scalability.

  5. You are able to provide coaching, constructive feedback and set yourself as a role model for the team.

  6. You have the proven ability to kickstart projects and initiatives and follow them up to completion.

  7. You have affinity for or a strong interest in technical and operational processes and you are interested in learning more about technical processes…

  8. You use approved AI tools for basic/routine tasks safely and efficiently.

Languages

English required

Skills

TroubleshootingCustomer SupportInterviewing

Experience: Entry-level · 2–4 years