Phone Numbers Operations Specialist 2

Provide support to Twilio customers inquiries received by email to ensure customers have an excellent experience with Twilio.

Assess the nature of product or service issues and resolve basic-to-intermediate level problems.Effectively respond to intermediate-to-advanced questions from customers (external and internal) in core…

Log customer interactions and tag/categorize issues accordingly, Learn new processes across a variety of subject areas and ensure our operations are running smoothly.

Respond to and action incoming carrier partner notifications.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

Willingness to work flexibly in rotational schedules.

You have basic technical skills including basic SQL and an understanding of APIs and data analytics.

You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.