As a Principal Engineer - Machine Learning on our AI/ML Engineering team, you will drive the architecture and technical strategy for core backend services powering our Agentic AI Platform.
Freshworks is building next-generation AI-driven customer and employee engagement platforms.
You will lead the development of reasoning-driven agents, multi-agent orchestration, and outcome-based workflows that directly power autonomous AI capability across our suite of enterprise…
This role is pivotal in establishing engineering standards, scaling backend infrastructure, and mentoring senior engineers as we expand our agentic capabilities at enterprise scale.
Drive Platform & Runtime Architecture: Lead the architectural design and execution of agent runtime orchestration services, focusing on reasoning, planning, tool invocation…
Deep proficiency in Java and Python, with hands-on expertise building production systems using agentic orchestration frameworks (e.g., LangChain, LangGraph…
Advanced understanding of event-driven architectures, microservices, Kubernetes, Kafka, AWS cloud infrastructure, and mixed database paradigms (PostgreSQL, Vector DBs).
Proven ability to navigate ambiguity, solve complex architectural bottlenecks, anticipate technical risks, and connect cross-functional dependencies to deliver high-impact engineering initiatives at scale.
Demonstrated capability in translating complex business and AI goals into actionable long-term platform roadmaps while influencing technical decisions across cross-functional engineering partners.
Experience: Senior-level · 12–18 years · Job type: Full-time
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San Jose, California, United StatesNorth America
Mandarin
Principal Engineer - Machine Learning · Freshworks
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