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Product Support Engineer III

Job Overview

We are looking for an experienced Mobile Product Support Engineer to join our Global Technical Support organization. As a Product Support Engineer, Mobile Experience, you will serve as a senior technical escalation owner responsible for leading complex investigations end-to-end across Samsara’s mobile ecosystem.

Key points

  1. Act as primary L3/PSE owner for high‑impact and ambiguous mobile issues (Driver, Fleet, routing and dispatch flows; Asset Maintenance, Connected Workflows, mobile‑to‑cloud data mismatches).

  2. Lead structured, hypothesis‑driven investigations: define the problem, build reproducible cases, analyze logs and telemetry…

  3. Partner closely with engineering teams (Mobile Experience, Driver Management, Routing & Dispatch, Connected Workflows, Asset Maintenance, Compliance…

  4. Own customer and stakeholder communication for critical issues.

  5. You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on…

  6. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set…

  7. You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts…

  8. At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to…

Languages

English required

Skills

CommunicationTicketing ToolsStakeholder ManagementRoadmappingTroubleshootingPythonSQLData Analysis

Experience: Senior-level · 8+ years