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Product Support Operations, Team Lead

Job Overview

In this role, you will act in a player-coach capacity and will be accountable for supporting a team of Operations Associates.

Key points

  1. This team is responsible for resolving our users’ most challenging and impactful issues, providing exceptional user experience, and contributing to the overall user satisfaction.

  2. To be a fit, you will have a coaching mindset, proven ability to communicate at different levels…

  3. Guide your team in troubleshooting and solving external user issues.

  4. Manage the operational performance of your team to deliver KPIs.

  5. We’re looking for someone who meets the minimum requirements to be considered for the role.

  6. Experience mentoring and providing constructive feedback to others.

  7. Experience in delivering weekly and monthly business metrics and reporting.

  8. Proven ability to be a subject matter expert in Customer Service.

Skills

Customer SupportTroubleshootingRecruitingCommunication

Experience: Senior-level · 5+ years