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SAP Project Manager AMS - Mumbai

Job Overview

We are seeking an experienced Project Manager to lead end-to-end project and service delivery for a large SAP Application Management Services (AMS) engagement. The role is responsible for project governance, delivery execution, customer and stakeholder management, financials, resource planning, risks, escalations and continuous improvement across SAP AMS services.

Key points

  1. Lead end-to-end planning, execution and governance of SAP AMS projects, enhancements and initiatives, managing scope, schedule, milestones, dependencies, deliverables and quality.

  2. Own customer-facing governance and act as the key interface between customer IT/business leadership and SAP delivery teams; manage reviews, expectations, commitments and escalations.

  3. Ensure SLA/KPI adherence and effective management of incidents, problems, changes, releases, backlog, major incidents and service improvement plans.

  4. Coordinate cross-functional SAP teams and third parties; manage dependencies, transitions, releases, cutovers and successful handover into steady-state AMS.

  5. 15+ Years Total Experience, with minimum 5+ Years in SAP AMS Project / Program Management, with proven experience coordinating large SAP AMS and Application…

  6. Strong understanding of ITIL/ITSM, SLA/KPI management, Incident, Problem, Change and Release Management.

  7. Experience with ServiceNow or equivalent ITSM tools is desirable.

  8. Commercial and business acumen with experience in project financial management and change control.

Skills

Project ManagementStakeholder ManagementForecastingNegotiationTicketing ToolsCommunicationProblem Solving

Experience: Entry-level · 15+ years · Job type: Full-time