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Job Overview

We're seeking a full-time Seller Onboarding Specialist for our Los Angeles-based corporate office.

Key points

  1. Manage the onboarding process for new sellers on SHEIN Marketplace. Coordinate with cross-functional teams, including product, operations, and legal…

  2. Provide guidance and support to sellers during the onboarding process. Answer seller questions, resolve issues…

  3. Monitor and evaluate seller performance to ensure that they are meeting SHEIN's performance standards. Provide guidance and support to sellers to improve their performance…

  4. Analyze data on seller performance, market trends, and customer feedback to identify areas for improvement and make data-driven decisions. Develop and implement strategies to…

  5. Bachelor's degree in business, operations, or a related field, or equivalent experience.

  6. Strong communication and interpersonal skills.

  7. Ability to work effectively in a fast-paced environment and manage multiple priorities.

  8. 3-6+ years of experience in project management, operations management, or customer support, preferably in e-commerce is preferred.

Languages

Mandarin a plus

Skills

Data AnalysisCustomer SupportProject ManagementCommunication

Experience: Mid-level · 3–6 years