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Senior Agent, Customer Service (Portuguese Speaker)

Job Overview

Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties.

Key points

  1. Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.

  2. Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products…

  3. Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.

  4. Establishing and nurturing strong relationships with company partners and external stakeholders.

  5. A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.

  6. Proficiency in both spoken and written language relevant to the job, along with a high level of English & Portuguese language proficiency.

  7. Ability to work independently in a fast-paced environment and deliver multilingual support.

  8. Willingness to work according to a given schedule to support 24x7 language-related operations.

Languages

English requiredPortuguese required

Skills

Customer SupportStakeholder ManagementCRMTicketing ToolsRecruitingCommunicationProblem Solving

Experience: Senior-level · 2+ years