Senior Agent, Customer Service (Spanish Speaker)

Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.

Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products…

Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.

Establishing and nurturing strong relationships with company partners and external stakeholders.

A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.

Proficiency in both spoken and written language relevant to the job, along with a high level of English & Spanish language proficiency.

Ability to work independently in a fast-paced environment and deliver multilingual support.

Willingness to work according to a given schedule.