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Senior Analyst, Patient Support Programs

Job Overview

This position will support the end-to-end roadmap for telephony systems spanning multiple functions throughout AbbVie OneHUB and own business requirements from intake and discovery through implementation and ongoing optimization. Ultimately, this position will support the development and implementation of a connected customer experience.

Key points

  1. This role will partner with functional stakeholders, IT and third-party vendors to translate business needs into prioritized requirements…

  2. This role will also serve as the business resource for telephony capabilities, workflows and integration requirements and coordinate cross-functional priorities, dependencies…

  3. Partner with stakeholders across OneHUB functions to understand end-to-end telephony needs, workflows and customer journeys…

  4. Support development and ongoing management of a unified telephony roadmap, aligning enhancements, sequencing and dependencies with cross-functional priorities and business objectives.

  5. Own the end-to-end business requirements lifecycle, including intake, discovery, documentation, validation, traceability and change management.

  6. Translate stakeholder needs into clear requirements, user stories and measurable acceptance criteria.

Skills

Stakeholder ManagementRoadmapping

Experience: Senior-level · Job type: Full-time