Senior Business Analyst - NPI Operations

Support GTM initiatives and new product launches; be accountable for CPQ and NPI deliverables that drive product growth and improve sales productivity.

Own the NPI Operations ticket queue and dashboards: triage, assign, track, and follow up to meet SLAs and prevent escalations…

Regularly compile reports and provide clear status updates; communicate timelines, risks, and decisions to stakeholders.

Deliver NPI releases and bug fixes based on priority; execute predefined processes independently and escalate for support or visibility when appropriate.

Track record contributing to go-to-market initiatives in high-growth, scaling organisations; proven ability to translate strategy into executable plans.

Self-starter & Results-Driven: demonstrates a high level of productivity with minimal oversight; takes ownership, shows initiative, and proactively drives solutions to completion.

Strategic thinker: evaluate things holistically and for the long term, make decisions using a strong blend of technical chops, risk assessment…

Excellent communication and follow-up skills; transparency, and the ability to synthesise information into a clear, digestible format for business operations teams.