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Senior CDD Risk Analyst, Direct Customer Onboarding

Job Overview

Our Direct Customer Onboarding (CDD) team is seeking an experienced Senior CDD Risk Analyst with a strong compliance background and deep CDD expertise.

Key points

  1. Regulatory Interpretation & Policy Alignment:. Translate complex second-line compliance policies into actionable first-line operational procedures and lead calibration sessions to ensure consistent application across…

  2. Maintain "First-Time-Right" accuracy, perform regular quality control checks for the team, upskill team members on quality standards, ensure accurate risk reasoning…

  3. Additionally, you will serve as a Subject Matter Expert (SME) and mentor, actively helping to upskill the team while collaborating cross-functionally with Quality Assurance…

  4. Commercial Maturity & Pragmatism: Proven track record of navigating complex commercial dynamics and high-pressure go-live targets without compromising risk controls. Skilled at negotiating and…

  5. Merchant-Facing & Direct Customer Engagement: Experienced in direct customer interactions and merchant-facing roles, effectively bridging complex compliance requirements with commercial discussions and operational needs.

  6. Data Rigor & Continuous Improvement: Analytical mindset proficient in leveraging data and analytics to identify root causes of onboarding friction…

  7. Autonomous & Strong Team Mentality: High autonomy, resilience, and clear written and verbal communication skills. Eager to share knowledge, coach colleagues…

  8. You must be work authorized in the United States without the need for new visa sponsorship.

Skills

NegotiationRecruitingAccount ManagementTicketing ToolsInterviewingCommunicationProblem Solving

Experience: Senior-level · 6+ years