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Senior Commercial Collections Specialist, Fintech

Job Overview

As a Senior Commercial Collections Specialist, Fintech in Chicago, you will own a portfolio of US merchants in arrears across Adyen's financial products: cash advances, capital loans, charge cards, overdrafts and hardware financing.

Key points

  1. You will resolve each case end to end, from first outreach to repayment plan, recovery or escalation.

  2. Alongside your caseload, you will help turn a fast-growing operation into a scalable, compliant and increasingly automated one.

  3. You will run your own portfolio independently, within agreed playbooks and approval limits.

  4. You will escalate exceptions such as settlements, write-offs and legal action to senior colleagues, and take on more complex accounts as you grow.

  5. We're looking for someone who meets the minimum requirements below.

  6. If you do, we encourage you to apply.

  7. Experienced in collections, account recovery or credit operations at a lender, bank, fintech or payments company.

  8. Hands-on experience managing a portfolio of overdue business or consumer credit accounts.

Languages

English required

Skills

SQLExcelLookerCRMNegotiationRecruitingInterviewing

Experience: Senior-level