Skip to Content
GenAIAI/MLSales On-site

Senior Customer Engineer, Strategic - Seattle, WA

Job Overview

Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.

Key points

  1. The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey.

  2. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture…

  3. Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.

  4. Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives.

  5. Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation…

  6. Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.

  7. We do not expect every candidate to be an expert in every domain. Qualified candidates will demonstrate depth in at least four of the…

  8. Deep understanding of how the Internet works, including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), and SSL/TLS.

Skills

LLMsInterviewingRAGStakeholder ManagementNetwork SecurityCommunicationPythonJavaScript

Experience: Senior-level

Similar jobs

More open roles like this one