Senior Engineering Manager - Billing Platform
Job Overview
As a Senior Manager in Engineering, you will lead engineering teams building scalable, cloud-native core platform systems - such as billing, monetization, metering, or high-throughput distributed services—that power Freshworks' global SaaS suite.
Key points
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Technical Strategy & Architecture: Drive the long-term technical vision and architecture for core platform services, ensuring systems are scalable, reliable, secure, and observable.
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Cross-Functional Alignment: Partner with Product Management, Finance, Pricing, and Customer Success to translate complex business and revenue workflows into scalable technology solutions.
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Establish robust engineering practices, operational standards, and SLAs/SLOs to ensure high availability, resilience, and performance across distributed cloud architectures.
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Drive predictable, high-quality execution on platform roadmaps while balancing near-term business urgency with long-term architectural debt reduction.
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Deep technical expertise in building and operating distributed systems, microservices, APIs, cloud-native architectures, and large-scale data platforms.
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Proven experience building shared platform capabilities (eg. billing, metering, subscriptions, monetization, or core SaaS infrastructure) consumed by multiple products.
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Articulates clear team goals, aligns technological decisions with broader business metrics, and anticipates long-term platform requirements across multi-year horizon plans.
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Actively coaches engineering managers and senior technical leads, builds career pathways, and creates an environment where teams can operate autonomously.
Skills
Experience: Senior-level · 15+ years · Job type: Full-time
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Senior Engineering Manager - Billing Platform · Freshworks
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