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Job Overview

As a Senior Manager in Engineering, you will lead engineering teams building scalable, cloud-native core platform systems - such as billing, monetization, metering, or high-throughput distributed services—that power Freshworks' global SaaS suite.

Key points

  1. Technical Strategy & Architecture: Drive the long-term technical vision and architecture for core platform services, ensuring systems are scalable, reliable, secure, and observable.

  2. Cross-Functional Alignment: Partner with Product Management, Finance, Pricing, and Customer Success to translate complex business and revenue workflows into scalable technology solutions.

  3. Establish robust engineering practices, operational standards, and SLAs/SLOs to ensure high availability, resilience, and performance across distributed cloud architectures.

  4. Drive predictable, high-quality execution on platform roadmaps while balancing near-term business urgency with long-term architectural debt reduction.

  5. Deep technical expertise in building and operating distributed systems, microservices, APIs, cloud-native architectures, and large-scale data platforms.

  6. Proven experience building shared platform capabilities (eg. billing, metering, subscriptions, monetization, or core SaaS infrastructure) consumed by multiple products.

  7. Articulates clear team goals, aligns technological decisions with broader business metrics, and anticipates long-term platform requirements across multi-year horizon plans.

  8. Actively coaches engineering managers and senior technical leads, builds career pathways, and creates an environment where teams can operate autonomously.

Skills

RoadmappingMicroservicesAWSGoogle CloudCustomer SuccessStakeholder ManagementRecruiting

Experience: Senior-level · 15+ years · Job type: Full-time