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Senior IT Systems Administrator

Job Overview

As a Senior IT Systems Administrator, you will provide hands-on IT support for the Bay Area office and support employees across the AMER and EMEA regions — administering the macOS endpoint environment, identity and access platform, and core SaaS applications.

Key points

  1. Provide Tier 1 and Tier 2 support for employees across AMER and EMEA, resolving incidents and service requests within agreed service levels.

  2. Serve as an escalation point for complex endpoint, identity, application and connectivity issues.

  3. Support employees through Slack, Zoom, email and approved remote-support tools.

  4. Identify recurring issues and develop documentation, self-service resources and long-term solutions that reduce repeat requests.

  5. Hands-on experience administering macOS endpoints in a corporate environment, with strong experience in Jamf or a comparable MDM platform.

  6. Experience administering Okta or another enterprise identity provider.

  7. Experience supporting business applications such as Google Workspace, Microsoft 365, Notion, Linear, Slack and Zoom.

  8. Experience managing employee onboarding, offboarding, access provisioning and hardware lifecycles.

Skills

Ticketing ToolsProject ManagementTroubleshootingInterviewingCommunication

Experience: Senior-level