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Remote

Senior Operations Associate

Job Overview

As a Senior Operations Associate on the Coinbase Infrastructure team, you'll own the operational engagement for DevPG's most strategic and high-growth partners, including PSPs, fintechs, and banks building on Coinbase's platform.

Key points

  1. Own day-to-day operational support for strategic partners, providing clear accountability, proactive communication, and timely follow-through.

  2. Manage billing inquiries and discrepancies with Finance, ensuring invoices reflect agreed commercial terms and issues are resolved promptly.

  3. Coordinate technical support and escalations with Engineering and Solutions Architecture, tracking issues through resolution and keeping partners informed.

  4. Deliver monthly partner reporting on transaction volume, product usage, fees, and operational performance, highlighting trends, risks, and growth opportunities.

  5. Experience supporting strategic enterprise customers across billing, reporting, technical escalations, and ongoing account management…

  6. Working knowledge of payments infrastructure, including stablecoins, cross-border payments, payment rails, and digital wallets…

  7. Strong analytical skills, with experience turning transaction, usage, and billing data into accurate reports and actionable recommendations.

  8. Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Skills

Account ManagementGenerative AICustomer SuccessStakeholder ManagementCommunication

Experience: Senior-level · 5+ years